Service Desk System

Track all your customer communication in one central place with our Service Desk System

The Service Desk System provides a fully featured communication platform that allows customers to open tickets via the web or by email and provides staff with quick and easy access to customers profile and service management


Departments
Create departments to group similar tickets and separate responsibilities.

Custom Fields
Collect any additional information required for your workflows and processes.

Email Piping
Tickets can be opened and replied to via the web or by email.


Escalation Rules
Setup escalation rules to perform automated actions and enforce SLAs.

Ticket Assignment
Track and assign tickets to individuals for consistency and management.

Attachments
Supports file attachments for additional context.

Knowledgebase

Give your customers access to the help they need, whenever they need it.

Deliver awesome support 24/7.
Ensure your customer service is always online with a searchable self-help knowledgebase that delivers answers to questions even when you can’t.

Description Starter Business Ultimate
Registered Clients 250 Clients 1000 Clients Unlimited
Total Disk Space 15GB 60GB 200GB
Monthly Bandwidth 1,000GB 3,000GB 5,000GB